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Frequently Asked Questions

How does 2-1-1 help?

2-1-1 quickly and effectively connects people in need with the resources that can help them.  Our professional Resource Navigators can help by answering your questions and referring you to any of over 5,000 health and human service agencies. 2-1-1 offers free, confidential, and up-to-date information for whatever you need, including programs to help your family, volunteer opportunities, help for an elderly friend or relative, after school programs, job training, child care, and more.

What areas does PA 2-1-1 Southwest serve?

We serve 11 counties in southwestern PA: Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Indiana, Lawrence, Mercer, Washington, and Westmoreland.  If you are not in our service area, we can refer you to your local 2-1-1 or information and referral service.

What can I do if I dialed 2-1-1 but my phone didn't connect me?

You can always reach 2-1-1 by calling (toll-free) 888-553-5778. Check our help page for more information.